Addressing Language in Your Practice: Practical Approaches and Resources
This fast-moving 50-minute Continuing Medical Education video explains language diversity and best practices in working with trained health care interpreters. Alice Hm Chen, MD, MPH presents video clips of patient stories, in-the-field examples, and a wealth of compelling data.
Addressing Language and Culture: A Practice Assessment for Health Care Professionals
A panel of medical experts, convened by the California Academy of Family Physicians Foundation, developed this guide to help health care professionals incorporate language access and cultural proficiency into their practices. The publication is designed to assist medical practices in taking steps toward a complete language access system to provide the highest quality care possible to limited English proficient (LEP) patients.
A Family Physician's Practical Guide to Culturally Competent Care: Curriculum Modules
The modules in this self-directed training course for family physicians are designed to equip primary care physicians with competencies that will enable them to better treat the increasingly diverse U.S. population. This course, commissioned by the U.S. Department of Health & Human Services/Office of Minority Health, includes information on the National Standards for Culturally and Linguistically Appropriate Services (CLAS).
A Functional Manual for Providing Linguistically Competent Health Care Services as Developed by a Community Health Center
This manual provides a comprehensive overview of ways a clinic or physician’s office can provide language access in compliance with Title VI of the Civil Rights Act. Developed by Asian Pacific Health Care Venture, Inc., the manual provides sample office procedures, information on payment for services, sample documents, and more.
"I Hear You Talking, But I Don't Understand You!": Medical Jargon & Clear Communication
When a patient does not understand a physician's jargon, the quality of that patient’s care may be jeopardized. Learn some communication tips — and avoid pitfalls — to ensure that you and your patients are getting through to one another.
Training Materials from The California Endowment
A listing of training materials provided on the foundation’s Web site
Why Culturally Competent Care?
A list of cultural proficiency training programs by The Cross Cultural Health Care Program
Worlds Apart: A Facilitator’s Guide
A four-part series on cross-cultural health care by The Commonwealth Fund
Addressing Cultural Competence in Health Care
Online continuing education resources providing credit for physicians, nurses and medical assistants
Best Practices to Achieve Cultural Competence in Health Care
Online continuing education resources providing credit for physicians, nurses and medical assistants
Language Access & the Law
Training on cultural proficiency in health care and cultural competence organizational assessments for health plans, hospitals and clinics
Cultural Competence Training Programs
Continuing education resources for physicians and nurses
Exploring Cross-Cultural Communication
Continuing education resources for physicians and nurses
Practicing Cross-Cultural Communication
Continuing education resources for physicians and nurses
Managing Diversity Begins with You
General management course teaching students about diversity in the workplace
Health Interventions for Immigrant and Migrant Populations
Online podcast of January 2010 lecture provides continuing education for physicians and nurses
